Janice B Gordon, The Customer Growth Expert, uses her 20+ years business and sales leadership experience to unleash hidden potential and accelerate growth by investing in customer relationships. Her Scale Your Sales framework develops leading-edge capabilities to secure, retain and grow key customer relationships for long-term value and partnership. A Visiting Fellow of Cranfield School of Management (Key Account Management). Janice is Listed in Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leader You Should Follow in 2021 by @thinkers360, achieved listing as #4 Top Sales Guru January 2020 and awarded #25 on Sage Top 100 Global Business Influencer 2017. Janice is a Consultant, Speaker, Trainer and Facilitator, and author of Business Evolution: Creating Growth in a Rapidly Changing World.